AUCTORES
Globalize your Research
Review Article | DOI: https://doi.org/10.31579/2693-4779/177
1 Institute for IT innovation and Smart Health, Mississippi, USA
2 Institute for Systems Engineering Research, Mississippi State University, Mississippi, USA
*Corresponding Author: Cheryl Ann Alexander, 1Institute for IT innovation and Smart Health, Mississippi, USA.
Citation: Cheryl A. Alexander, and Lidong Wang, (2024), The Importance of a Business Continuity Plan: Cybersecurity Case Study of a Large Medical Center, Clinical Research and Clinical Trials, 9(3); DOI:10.31579/2693-4779/177
Copyright: 2023, Cheryl Ann Alexander. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Received: 11 January 2024 | Accepted: 31 January 2024 | Published: 20 February 2024
Keywords: cybersecurity; network structure; business impact analysis; information security; risk management; recovery priorities
A medical center must conduct business with an awareness of the possibility of cybercrime attacks or the loss of computer control because of criminal attacks on the server resulting in the compromise of patient information. Patient information can be more valuable than a personal social security number and banking information. Third-party agencies can use patient information to make decisions that can deny patients insurance and other treatment. A business continuity plan can be used to provide procedures for sustaining business operations in the medical center while recovering from a considerable disruption of the information system during a pandemic of infectious disease, a cybercrime attack, or in the case when servers break down. Information security in the medical center is critical. The information security team is responsible for the information security that is also related to the hospital infrastructure and the behaviors of stakeholders such as physicians, nurses, patients, etc. The information security team tries to maintain a secure network, for example, by installing and maintaining a firewall configuration. Strong access control is usually required, especially during a pandemic. Restricted access to cardholder data by business need-to-know works well in most sectors. Ethics and recovery criticality are also critical to the function of the medical center.
Charleston Regional Medical Center in the US practices robust cybersecurity for 4,683 employees and all patient visits (yearly over 960,000). The key patient population of the regional hospital includes patients from a radius of the central to western parts of Mississippi. It also serves as the only Level One Trauma Center in the state, accepting all kinds of patients from the state. It is very important to develop a business continuity plan for the Medical Center to find all kinds of disruptions or disasters, for example, information system disruption due to attacks and the pandemic of infectious diseases such as COVID-19. The pandemic left the Medical Center vulnerable to attacks such as Ransomware, malware, and other schemes such as phishing attacks (Khan et al., 2020a; Khan et al., 2020b; Naidoo, 2020). Patient information is highly sought-after and is more valuable than a personal social security number. The right business continuity plan and plan for cyberattacks is essential for any hospital, but more so for the larger ones.
1.1 The General Goals and Business Objectives
The general goals and business objectives are: 1) to provide procedures for sustaining business operations in the Medical Center while recovering from a considerable disruption of the information system during a pandemic of infectious disease; 2) to provide the best hospital care in the region and be the number one choice for hospital care by stakeholders and patients. Charleston Regional Medical Center also wants to be able to function as a business well by practicing solid business practices. These business practices include collecting patient payments promptly and paying for supplies promptly. One business objective is to remain in the black.
1.2 A Stakeholder-Focused Mission Aligning Security Functions to Business Strategy, Goals, Mission, and Objectives
Stakeholders of the Medical Center include physicians, nurses, patients, suppliers, administrators and staff, the information security team, other hospitals that transfer patients in, and research facilities that cooperate with the Medical Center in research projects. All stakeholders should collaborate on emergency management, risk analysis, and preparedness and response. Caregivers (physicians, nurses, etc.) in the Medical Center should be protected by surveillance of post-travel for temperature and acute respiratory illness (ARI). The cybersecurity of their computer systems or tablets, their data, or signs of patients should be protected. Patients should be checked and treated in time; masks and vaccinations should be provided if necessary. Understanding the outbreak and risk of infectious disease is very important for patients. Administrators work on standardized reports and documentation and return-to-work assessment for staff who are sick. The information security team provides procedures for detecting abnormal behavior of the network or the system, mitigating and correcting cyberattacks, such as a virus, worm, or Trojan horse; provides procedures for relocating information systems operations to an alternate location; provides procedures and capabilities for recovering the information system.
1.3 The Information Security Governance Structure in the Medical Center
The information security in the Medical Center is critical. The information security team is responsible for the information security that is also related to the hospital infrastructure and the behaviors of stakeholders such as physicians, nurses, patients, etc. The information security team tries to maintain a secure network, for example, by installing and maintaining a firewall configuration. Strong access control is usually required, especially during a pandemic. Restricted access to cardholder data by business need-to-know works well in most sectors of the Medical Center, but fingerprint scanning or iris scanning works better for verification or authentication in important sectors. Encrypted transmission of cardholder data across public networks is needed in some critical situations. Tracking and monitoring all access to network resources is necessary for information security (Warsinske et al., 2019).
1.4 Requirements for Legal and Regulatory Compliance
Many compliance expectations in the Medical Center come from regulatory expectations. But compliance expectations regarding patient medical data and privacy are possibly related to legal expectations. Most compliance, both legal and regulatory, descends from government agencies such as the Center for Medicare Services (CMS), the American Hospital Association (AHA), OSHA (Occupational Safety and Health Administration), and others. These services combined with observing care in the Medical Center to make sure it is exceptional and safe. They also serve to keep stakeholders satisfied that the Medical Center maintains an accurate record of patient care, correct ICD-10 records (Adams et al., 2023), and that the Medical Center maintains its running in the black.
1.5 The Established Standards of Ethical Conduct
Ethical decision-making is essential to professional information security practice in the Medical Center. Not only do nurses and physicians adhere to a strict code of ethics, but other staff members in the Medical Center are also held to high moral and ethical standards. Some examples of ethical standards are when a patient is brain-dead and on life support, the nurse, management, family, and physicians must make the most ethical decisions based on the status of the patient. Doing so requires knowledge of the state’s legal and ethical standards, as well as the hospitals. An ethics board meeting is required to make the best decision for the patient based on their condition.
Ethical decision-making requires a solid understanding of the moral, legal, and organizational expectations against which individuals apply their ethical standards (Warsinske et al., 2019). When faced with an ethical dilemma, the hospital must form an ethics committee to determine the right course of action. On occasion, there must be legal counsel involved and outside stakeholders involved. One of the most famous cases of this involved the choice to place a feeding tube in a paralyzed patient. The ethics case went before the Superior Court. Bouvia v. Superior Court in 1983 was an ethics case about a woman who went before the Superior Court to win the ability to starve herself. She suffered from Cerebral Palsy and was completely dependent on others to live. After going before the court in 1983, she was allowed to make the decision not to have a feeding tube and starve herself to death. Therefore, many cases go before the ethics committee (Fisher, 1987).
American Health Information Management Association (AHIMA) is active in advancing informatics, data analytics, and information governance for healthcare. The Ethics Code of AHIMA addresses in detail the privacy and security responsibilities that AHIMA’s members must address in their professional roles. Their Code of Ethics consists of 11 principles, including support for privacy, confidentiality, a commitment to service before self-interest, efforts to protect health information, and ethical requirements. Like other codes, it also seeks to advance the profession and to ensure that practitioners represent the profession well throughout their work.
Business impact analysis (BIA) can include the following steps (Warsinske et al., 2019; Kodaka et al., 2020): 1) identify prioritized activities (PAs); 2) analyze and evaluate the internal and external impacts of PAs; 3) estimate the maximum tolerable period of disruption (MTPD) and the recovery time objective (RTO); 4) list resources needed for the selected Pas; and 5) identify resources as internal, essential, and external.
2.1 Mission/Business Processes and Recovery Criticality
The mission of the Medical Center includes the need to be the primary choice for patients in their region. The mission states the Medical Center strives to be the best Level One hospital and the choice of patients in the region. The mission also states that all the employees work hard, and all business processes use professional manners to make the Medical Center the choice of stakeholders.
When a disaster or pandemic like COVID-19 happens, the recovery criticality includes communication and network, medical devices and equipment, caregivers (e.g., physicians and nurses), etc. When there is an information system outage or disruption in the Medical Center, Electronic Medical Records/Electronic Health Records (EMRs/EHRs), the network infrastructure (devices, equipment, or hardware for network, storage, and computing, etc.) are the recovery criticality.
2.2 Resource Requirements
During a pandemic like COVID-19, staff (physicians, nurses, etc.), network devices, vaccines, masks, gowns, testing supplies, testing equipment, and other medical devices and equipment are basic resource requirements. For the information system in the Medical Center, the Internet (connecting outside) and the Intranet (only for staff inside the Medical Center) are very important for business operations. When the Internet does not work, Intranet might work, and general operations might continue inside the Medical Center. In addition, hardware for the network infrastructure, software supporting various applications (e.g., software for medical image processing, software for AI-based data analytics), and medical data files like ICD-10 are also resource requirements.
2.3 Recovery Priorities for System Resources
An example of Business Impact Analysis (BIA) is shown in Table 1. It lists anomaly events, their impacts, Recovery Time Objective (RTO), and recovery priorities (Warsinske et al., 2019; Swanson et al., 2010). In the table, staff abusing patient data is one kind of violation of the Health Insurance Portability and Accountability Act (HIPPA).
| Events | Impacts | RTO | Recovery Priorities |
| Sever off-line | Network stops working | 12 hours | 1 |
| Network intrusion | Regaining network access | 12 hours | 2 |
| Ransomware of patient data | The Medical Center must pay to get control of patient data | 24 hours | 3 |
| Staff abusing patient data | HIPPA violation | 8 hours | 4 |
Table 1. Business Impact Analysis for the Information System in the Medical Center
Network components in the information system of the Medical Center mainly include the infrastructure layer, the control layer, and the application layer. Two types of interfaces are used to communicate between the layers: one is for the communication between applications and controllers; the other is for the direct communication between the controllers and the data route network elements in the infrastructure layer. Figure 1 shows the network components in the Medical Center. The infrastructure layer consists of physical hardware, and it may include network devices, servers, storage devices, computing hardware, Internet of Things (IoT), Internet of Medical Things (IoMT), and other items such as barcoding scanners, fingerprint scanners, radio frequency identification (RFID) scanners, etc. IoMT can include medical devices, nurses’ stations, medical security systems, etc. (Arista, 2021). The infrastructure layer is mainly responsible for handling data traffic (data capture or collection, transfer, drop, etc.).
The control layer monitors, controls, and manages the hardware in the infrastructure layer. It integrates infrastructure service identification and reporting, software-defined network (SDN) controllers, network, etc. The application layer provides various applications and services via application programming interfaces (APIs). The applications can be access controls, e-health, telehealth, patient monitoring, AI-driven applications (such as situational awareness analysis, threat detection & response), Big data analytics, intrusion/attack detection, etc. Situational awareness deals with profiling, tracking, and finding medical devices and personnel in the Medical Center.
Digital health applications that are based on artificial intelligence (AI) and machine learning (ML) play an important role in the Medical Center. The applications cover telemedicine (remote consults, care management & coordination), health information (digitalized records, diagnostics, dashboards), predictive analytics, decision-making-based AI/ML, etc. Cybersecurity and privacy are major obstacles to digital health applications, continue to erode patient trust and reinforce health systems’ reluctance to share data (Abernethy et al., 2022).
Ensuring robust cybersecurity in the Medical Center is critical, and the application layer maintains solid functions in cybersecurity and provides various services in time. Specifically, gathering huge amounts of data into a secure platform (Mastaneh & Mouseli, 2020) is performed, and Big data analytics can be implemented; threat detection is performed all the time to detect intrusions and attacks in the information system; mutual authentication is employed to prevent impersonation attacks on certain devices (Tan et al., 2020); training programs and materials such as linking attacks, spoofing attacks, Denial of Service (DoS), Distributed DoS (DDoS) (Zhang & Wu, 2020) are available for employees in the Medical Center.
Figure 1. Network Components in the Medical Center
Having a business continuity plan is essential to a thriving business in this era of comprehensive information security. A strong risk assessment plan is important to a comprehensive business impact analysis. Recovery priorities include network priorities and cybersecurity priorities such as protection from cyberattacks and internal attacks. Infrastructure for medical care can include networks, storage, data, computers, barcoding, facial recognition, etc. Protecting and maintaining ethics and a strong control layer such as information security professionals and healthcare staff. Training of healthcare staff should include training about cybersecurity issues.
Ethics and a strong moral, legal, and regulatory framework are crucial to a healthcare facility as most healthcare facilities face significant ethical, legal, and regulatory issues at some time throughout the lifetime of the facility. Significant legal and ethical issues have been always identified throughout the courts and the need to form an ethics committee may be necessary at some point, especially for a larger healthcare facility. Ensuring a robust cybersecurity program is essential to a strong healthcare facility.
Authors thank Technology & Healthcare Solutions, Mississippi, USA for support.
There is no conflict of interest.
Clearly Auctoresonline and particularly Psychology and Mental Health Care Journal is dedicated to improving health care services for individuals and populations. The editorial boards' ability to efficiently recognize and share the global importance of health literacy with a variety of stakeholders. Auctoresonline publishing platform can be used to facilitate of optimal client-based services and should be added to health care professionals' repertoire of evidence-based health care resources.
Journal of Clinical Cardiology and Cardiovascular Intervention The submission and review process was adequate. However I think that the publication total value should have been enlightened in early fases. Thank you for all.
Journal of Women Health Care and Issues By the present mail, I want to say thank to you and tour colleagues for facilitating my published article. Specially thank you for the peer review process, support from the editorial office. I appreciate positively the quality of your journal.
Journal of Clinical Research and Reports I would be very delighted to submit my testimonial regarding the reviewer board and the editorial office. The reviewer board were accurate and helpful regarding any modifications for my manuscript. And the editorial office were very helpful and supportive in contacting and monitoring with any update and offering help. It was my pleasure to contribute with your promising Journal and I am looking forward for more collaboration.
We would like to thank the Journal of Thoracic Disease and Cardiothoracic Surgery because of the services they provided us for our articles. The peer-review process was done in a very excellent time manner, and the opinions of the reviewers helped us to improve our manuscript further. The editorial office had an outstanding correspondence with us and guided us in many ways. During a hard time of the pandemic that is affecting every one of us tremendously, the editorial office helped us make everything easier for publishing scientific work. Hope for a more scientific relationship with your Journal.
The peer-review process which consisted high quality queries on the paper. I did answer six reviewers’ questions and comments before the paper was accepted. The support from the editorial office is excellent.
Journal of Neuroscience and Neurological Surgery. I had the experience of publishing a research article recently. The whole process was simple from submission to publication. The reviewers made specific and valuable recommendations and corrections that improved the quality of my publication. I strongly recommend this Journal.
Dr. Katarzyna Byczkowska My testimonial covering: "The peer review process is quick and effective. The support from the editorial office is very professional and friendly. Quality of the Clinical Cardiology and Cardiovascular Interventions is scientific and publishes ground-breaking research on cardiology that is useful for other professionals in the field.
Thank you most sincerely, with regard to the support you have given in relation to the reviewing process and the processing of my article entitled "Large Cell Neuroendocrine Carcinoma of The Prostate Gland: A Review and Update" for publication in your esteemed Journal, Journal of Cancer Research and Cellular Therapeutics". The editorial team has been very supportive.
Testimony of Journal of Clinical Otorhinolaryngology: work with your Reviews has been a educational and constructive experience. The editorial office were very helpful and supportive. It was a pleasure to contribute to your Journal.
Dr. Bernard Terkimbi Utoo, I am happy to publish my scientific work in Journal of Women Health Care and Issues (JWHCI). The manuscript submission was seamless and peer review process was top notch. I was amazed that 4 reviewers worked on the manuscript which made it a highly technical, standard and excellent quality paper. I appreciate the format and consideration for the APC as well as the speed of publication. It is my pleasure to continue with this scientific relationship with the esteem JWHCI.
This is an acknowledgment for peer reviewers, editorial board of Journal of Clinical Research and Reports. They show a lot of consideration for us as publishers for our research article “Evaluation of the different factors associated with side effects of COVID-19 vaccination on medical students, Mutah university, Al-Karak, Jordan”, in a very professional and easy way. This journal is one of outstanding medical journal.
Dear Hao Jiang, to Journal of Nutrition and Food Processing We greatly appreciate the efficient, professional and rapid processing of our paper by your team. If there is anything else we should do, please do not hesitate to let us know. On behalf of my co-authors, we would like to express our great appreciation to editor and reviewers.
As an author who has recently published in the journal "Brain and Neurological Disorders". I am delighted to provide a testimonial on the peer review process, editorial office support, and the overall quality of the journal. The peer review process at Brain and Neurological Disorders is rigorous and meticulous, ensuring that only high-quality, evidence-based research is published. The reviewers are experts in their fields, and their comments and suggestions were constructive and helped improve the quality of my manuscript. The review process was timely and efficient, with clear communication from the editorial office at each stage. The support from the editorial office was exceptional throughout the entire process. The editorial staff was responsive, professional, and always willing to help. They provided valuable guidance on formatting, structure, and ethical considerations, making the submission process seamless. Moreover, they kept me informed about the status of my manuscript and provided timely updates, which made the process less stressful. The journal Brain and Neurological Disorders is of the highest quality, with a strong focus on publishing cutting-edge research in the field of neurology. The articles published in this journal are well-researched, rigorously peer-reviewed, and written by experts in the field. The journal maintains high standards, ensuring that readers are provided with the most up-to-date and reliable information on brain and neurological disorders. In conclusion, I had a wonderful experience publishing in Brain and Neurological Disorders. The peer review process was thorough, the editorial office provided exceptional support, and the journal's quality is second to none. I would highly recommend this journal to any researcher working in the field of neurology and brain disorders.
Dear Agrippa Hilda, Journal of Neuroscience and Neurological Surgery, Editorial Coordinator, I trust this message finds you well. I want to extend my appreciation for considering my article for publication in your esteemed journal. I am pleased to provide a testimonial regarding the peer review process and the support received from your editorial office. The peer review process for my paper was carried out in a highly professional and thorough manner. The feedback and comments provided by the authors were constructive and very useful in improving the quality of the manuscript. This rigorous assessment process undoubtedly contributes to the high standards maintained by your journal.
International Journal of Clinical Case Reports and Reviews. I strongly recommend to consider submitting your work to this high-quality journal. The support and availability of the Editorial staff is outstanding and the review process was both efficient and rigorous.
Thank you very much for publishing my Research Article titled “Comparing Treatment Outcome Of Allergic Rhinitis Patients After Using Fluticasone Nasal Spray And Nasal Douching" in the Journal of Clinical Otorhinolaryngology. As Medical Professionals we are immensely benefited from study of various informative Articles and Papers published in this high quality Journal. I look forward to enriching my knowledge by regular study of the Journal and contribute my future work in the field of ENT through the Journal for use by the medical fraternity. The support from the Editorial office was excellent and very prompt. I also welcome the comments received from the readers of my Research Article.
Dear Erica Kelsey, Editorial Coordinator of Cancer Research and Cellular Therapeutics Our team is very satisfied with the processing of our paper by your journal. That was fast, efficient, rigorous, but without unnecessary complications. We appreciated the very short time between the submission of the paper and its publication on line on your site.
I am very glad to say that the peer review process is very successful and fast and support from the Editorial Office. Therefore, I would like to continue our scientific relationship for a long time. And I especially thank you for your kindly attention towards my article. Have a good day!
"We recently published an article entitled “Influence of beta-Cyclodextrins upon the Degradation of Carbofuran Derivatives under Alkaline Conditions" in the Journal of “Pesticides and Biofertilizers” to show that the cyclodextrins protect the carbamates increasing their half-life time in the presence of basic conditions This will be very helpful to understand carbofuran behaviour in the analytical, agro-environmental and food areas. We greatly appreciated the interaction with the editor and the editorial team; we were particularly well accompanied during the course of the revision process, since all various steps towards publication were short and without delay".
I would like to express my gratitude towards you process of article review and submission. I found this to be very fair and expedient. Your follow up has been excellent. I have many publications in national and international journal and your process has been one of the best so far. Keep up the great work.
We are grateful for this opportunity to provide a glowing recommendation to the Journal of Psychiatry and Psychotherapy. We found that the editorial team were very supportive, helpful, kept us abreast of timelines and over all very professional in nature. The peer review process was rigorous, efficient and constructive that really enhanced our article submission. The experience with this journal remains one of our best ever and we look forward to providing future submissions in the near future.
I am very pleased to serve as EBM of the journal, I hope many years of my experience in stem cells can help the journal from one way or another. As we know, stem cells hold great potential for regenerative medicine, which are mostly used to promote the repair response of diseased, dysfunctional or injured tissue using stem cells or their derivatives. I think Stem Cell Research and Therapeutics International is a great platform to publish and share the understanding towards the biology and translational or clinical application of stem cells.
I would like to give my testimony in the support I have got by the peer review process and to support the editorial office where they were of asset to support young author like me to be encouraged to publish their work in your respected journal and globalize and share knowledge across the globe. I really give my great gratitude to your journal and the peer review including the editorial office.
I am delighted to publish our manuscript entitled "A Perspective on Cocaine Induced Stroke - Its Mechanisms and Management" in the Journal of Neuroscience and Neurological Surgery. The peer review process, support from the editorial office, and quality of the journal are excellent. The manuscripts published are of high quality and of excellent scientific value. I recommend this journal very much to colleagues.
Dr.Tania Muñoz, My experience as researcher and author of a review article in The Journal Clinical Cardiology and Interventions has been very enriching and stimulating. The editorial team is excellent, performs its work with absolute responsibility and delivery. They are proactive, dynamic and receptive to all proposals. Supporting at all times the vast universe of authors who choose them as an option for publication. The team of review specialists, members of the editorial board, are brilliant professionals, with remarkable performance in medical research and scientific methodology. Together they form a frontline team that consolidates the JCCI as a magnificent option for the publication and review of high-level medical articles and broad collective interest. I am honored to be able to share my review article and open to receive all your comments.
“The peer review process of JPMHC is quick and effective. Authors are benefited by good and professional reviewers with huge experience in the field of psychology and mental health. The support from the editorial office is very professional. People to contact to are friendly and happy to help and assist any query authors might have. Quality of the Journal is scientific and publishes ground-breaking research on mental health that is useful for other professionals in the field”.
Dear editorial department: On behalf of our team, I hereby certify the reliability and superiority of the International Journal of Clinical Case Reports and Reviews in the peer review process, editorial support, and journal quality. Firstly, the peer review process of the International Journal of Clinical Case Reports and Reviews is rigorous, fair, transparent, fast, and of high quality. The editorial department invites experts from relevant fields as anonymous reviewers to review all submitted manuscripts. These experts have rich academic backgrounds and experience, and can accurately evaluate the academic quality, originality, and suitability of manuscripts. The editorial department is committed to ensuring the rigor of the peer review process, while also making every effort to ensure a fast review cycle to meet the needs of authors and the academic community. Secondly, the editorial team of the International Journal of Clinical Case Reports and Reviews is composed of a group of senior scholars and professionals with rich experience and professional knowledge in related fields. The editorial department is committed to assisting authors in improving their manuscripts, ensuring their academic accuracy, clarity, and completeness. Editors actively collaborate with authors, providing useful suggestions and feedback to promote the improvement and development of the manuscript. We believe that the support of the editorial department is one of the key factors in ensuring the quality of the journal. Finally, the International Journal of Clinical Case Reports and Reviews is renowned for its high- quality articles and strict academic standards. The editorial department is committed to publishing innovative and academically valuable research results to promote the development and progress of related fields. The International Journal of Clinical Case Reports and Reviews is reasonably priced and ensures excellent service and quality ratio, allowing authors to obtain high-level academic publishing opportunities in an affordable manner. I hereby solemnly declare that the International Journal of Clinical Case Reports and Reviews has a high level of credibility and superiority in terms of peer review process, editorial support, reasonable fees, and journal quality. Sincerely, Rui Tao.
Clinical Cardiology and Cardiovascular Interventions I testity the covering of the peer review process, support from the editorial office, and quality of the journal.
Clinical Cardiology and Cardiovascular Interventions, we deeply appreciate the interest shown in our work and its publication. It has been a true pleasure to collaborate with you. The peer review process, as well as the support provided by the editorial office, have been exceptional, and the quality of the journal is very high, which was a determining factor in our decision to publish with you.
The peer reviewers process is quick and effective, the supports from editorial office is excellent, the quality of journal is high. I would like to collabroate with Internatioanl journal of Clinical Case Reports and Reviews journal clinically in the future time.
Clinical Cardiology and Cardiovascular Interventions, I would like to express my sincerest gratitude for the trust placed in our team for the publication in your journal. It has been a true pleasure to collaborate with you on this project. I am pleased to inform you that both the peer review process and the attention from the editorial coordination have been excellent. Your team has worked with dedication and professionalism to ensure that your publication meets the highest standards of quality. We are confident that this collaboration will result in mutual success, and we are eager to see the fruits of this shared effort.
Dear Dr. Jessica Magne, Editorial Coordinator 0f Clinical Cardiology and Cardiovascular Interventions, I hope this message finds you well. I want to express my utmost gratitude for your excellent work and for the dedication and speed in the publication process of my article titled "Navigating Innovation: Qualitative Insights on Using Technology for Health Education in Acute Coronary Syndrome Patients." I am very satisfied with the peer review process, the support from the editorial office, and the quality of the journal. I hope we can maintain our scientific relationship in the long term.
Dear Monica Gissare, - Editorial Coordinator of Nutrition and Food Processing. ¨My testimony with you is truly professional, with a positive response regarding the follow-up of the article and its review, you took into account my qualities and the importance of the topic¨.
Dear Dr. Jessica Magne, Editorial Coordinator 0f Clinical Cardiology and Cardiovascular Interventions, The review process for the article “The Handling of Anti-aggregants and Anticoagulants in the Oncologic Heart Patient Submitted to Surgery” was extremely rigorous and detailed. From the initial submission to the final acceptance, the editorial team at the “Journal of Clinical Cardiology and Cardiovascular Interventions” demonstrated a high level of professionalism and dedication. The reviewers provided constructive and detailed feedback, which was essential for improving the quality of our work. Communication was always clear and efficient, ensuring that all our questions were promptly addressed. The quality of the “Journal of Clinical Cardiology and Cardiovascular Interventions” is undeniable. It is a peer-reviewed, open-access publication dedicated exclusively to disseminating high-quality research in the field of clinical cardiology and cardiovascular interventions. The journal's impact factor is currently under evaluation, and it is indexed in reputable databases, which further reinforces its credibility and relevance in the scientific field. I highly recommend this journal to researchers looking for a reputable platform to publish their studies.
Dear Editorial Coordinator of the Journal of Nutrition and Food Processing! "I would like to thank the Journal of Nutrition and Food Processing for including and publishing my article. The peer review process was very quick, movement and precise. The Editorial Board has done an extremely conscientious job with much help, valuable comments and advices. I find the journal very valuable from a professional point of view, thank you very much for allowing me to be part of it and I would like to participate in the future!”
Dealing with The Journal of Neurology and Neurological Surgery was very smooth and comprehensive. The office staff took time to address my needs and the response from editors and the office was prompt and fair. I certainly hope to publish with this journal again.Their professionalism is apparent and more than satisfactory. Susan Weiner
My Testimonial Covering as fellowing: Lin-Show Chin. The peer reviewers process is quick and effective, the supports from editorial office is excellent, the quality of journal is high. I would like to collabroate with Internatioanl journal of Clinical Case Reports and Reviews.
My experience publishing in Psychology and Mental Health Care was exceptional. The peer review process was rigorous and constructive, with reviewers providing valuable insights that helped enhance the quality of our work. The editorial team was highly supportive and responsive, making the submission process smooth and efficient. The journal's commitment to high standards and academic rigor makes it a respected platform for quality research. I am grateful for the opportunity to publish in such a reputable journal.
My experience publishing in International Journal of Clinical Case Reports and Reviews was exceptional. I Come forth to Provide a Testimonial Covering the Peer Review Process and the editorial office for the Professional and Impartial Evaluation of the Manuscript.
